Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.
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Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.
Michal Jerzy
Apr 30, 20201 min read
Defining moment for Design in the post-Covid 19 world.
The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal Jerzy
Mar 16, 20206 min read
Service Design is the Luxury Brands' New Battleground
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
Mar 16, 20201 min read
10 Principles of Good Design
A quick look into Gary Hustwit's new documentary about legendary designer Dieter Rams and his 10 Principles of Good Design. More in...
Michal Jerzy
Mar 15, 20202 min read
Service Design and Change Management
Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal Jerzy
Mar 31, 20191 min read
Service Design in Scandinavia
A documentary movie that illustrates the value of service design.
Michal Jerzy
Nov 30, 20174 min read
Service Design at Scale - Global Service Design Summit in Madrid '17
It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
Michal Jerzy
Oct 8, 20175 min read
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Jul 1, 20178 min read
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Apr 1, 20173 min read
Using Lego as a Design Thinking Artefact
USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal Jerzy
Dec 7, 20155 min read
My First Virgin Atlantic Experience- Service Design on the way to Atlanta
Designing Client Experience is about injecting purpose and empathy into everything a brand does
Michal Jerzy
Jul 1, 20151 min read
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal Jerzy
Apr 30, 20152 min read
Coca-Cola New Creative Space in London
A Space Designed to Perfectly Complement the Brand.
Michal Jerzy
Dec 22, 20147 min read
Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
Michal Jerzy
Aug 3, 20141 min read
Leading Business by Design
Leading Business by Design – qualitative research project from British Design Council ...
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