Michal Jerzy
The Best Books to Understand Service Design
I was recently asked by a colleague to recommend books with intro to service design methods...
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Michal Jerzy
Jun 93 min
Service Design and Artificial Intelligence
In today's fast-paced world, businesses are constantly seeking ways to enhance customer experiences, streamline operations, and stay...
Michal Jerzy
Feb 292 min
Generative AI and World Mobile Congress in Barcelona
Visiting the Mobile World Congress in Barcelona...
The rise of AI.
Michal Jerzy
Jan 30, 202211 min
Decrypting Service Design Terminology
Decrypting Service Design Terminology to help organisations develop human-centred design capability.
Michal Jerzy
Jun 21, 20212 min
London Design Biennale 2021
Designing in an age of crisis - London Design Biennale 2021
Michal Jerzy
Feb 22, 20216 min
Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Sep 1, 20201 min
Making life better by design.
How design has contributed to business innovation, places and public services...
Michal Jerzy
May 1, 20201 min
Defining moment for Design in the post-Covid 19 world.
The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal Jerzy
Mar 16, 20206 min
Service Design is the Luxury Brands' New Battleground
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
Mar 16, 20201 min
10 Principles of Good Design
A scene from 'Rams'. Gary Hustwit's new documentary about legendary designer Dieter Rams.
Michal Jerzy
Mar 15, 20202 min
Service Design and Change Management
Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal Jerzy
Oct 30, 20191 min
Top Strategic Technology Trends for 2020: People-centric / Smart spaces.
People centric / Smart spaces: top technology trends for 2020
Michal Jerzy
Sep 30, 20191 min
Valencia (Spain) designated as World Design Capital 2022
Longstanding design legacy, which has become a leading example of a city’s effective and strategic use of design ...
Michal Jerzy
Apr 6, 20193 min
Using a service blueprint to depict the entire service eco-system and drive change.
A service blueprint is a document that displays the entire process of service delivery
Michal Jerzy
Apr 1, 20191 min
Service Design in Scandinavia
A documentary movie that illustrates the value of service design.
Michal Jerzy
Nov 30, 20182 min
Service Experience Camp, Berlin '18
Highlights from the Service Experience Camp in Berlin.
Michal Jerzy
Jun 1, 20185 min
AI: The Future is Here
In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.
Michal Jerzy
Nov 30, 20174 min
Service Design at Scale - Global Service Design Summit in Madrid '17
It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
Michal Jerzy
Nov 1, 20173 min
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 9, 20175 min
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
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