Michal Jerzy
Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Lessons learned from client journey service design transformation in Financial Services.
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Michal Jerzy
- Aug 31, 2020
- 1 min
Making life better by design.
How design has contributed to business innovation, places and public services...
Michal Jerzy
- Mar 16, 2020
- 6 min
Service Design is the Luxury Brands' New Battleground
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
- Mar 15, 2020
- 2 min
Service Design and Change Management
Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal Jerzy
- Apr 5, 2019
- 3 min
Using a service blueprint to depict the entire service eco-system and drive change.
A service blueprint is a document that displays the entire process of service delivery
Michal Jerzy
- Mar 31, 2019
- 1 min
Service Design in Scandinavia
A documentary movie that illustrates the value of service design.
Michal Jerzy
- Nov 30, 2018
- 2 min
Service Experience Camp, Berlin '18
Highlights from the Service Experience Camp in Berlin.
Michal Jerzy
- May 31, 2018
- 5 min
AI: The Future is Here
In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.
Michal Jerzy
- Nov 30, 2017
- 4 min
Service Design at Scale - Global Service Design Summit in Madrid '17
It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
Michal Jerzy
- Nov 1, 2017
- 3 min
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
- Oct 8, 2017
- 5 min
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
- Sep 24, 2017
- 5 min
Top Trends in Digital Transformation
Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
Michal Jerzy
- Jul 1, 2017
- 8 min
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
- Apr 1, 2017
- 3 min
Using Lego as a Design Thinking Artefact
USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal Jerzy
- Nov 1, 2016
- 1 min
Key Attributes of a Customer Journey Map
A customer journey map is a tool that helps to improve your customer experience
Michal Jerzy
- Dec 7, 2015
- 5 min
My First Virgin Atlantic Experience- Service Design on the way to Atlanta
Designing Client Experience is about injecting purpose and empathy into everything a brand does
Michal Jerzy
- Jul 1, 2015
- 1 min
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal Jerzy
- Jun 2, 2015
- 2 min
Growth of Service Design
Report analysing service design trends in UK and internationally.
Michal Jerzy
- Dec 22, 2014
- 7 min
Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
Michal Jerzy
- Aug 3, 2014
- 1 min
Leading Business by Design
Leading Business by Design – qualitative research project from British Design Council ...
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