Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Lessons learned from client journey service design transformation in Financial Services.
Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Making life better by design.
Service Design is the Luxury Brands' New Battleground
Service Design and Change Management
Using a service blueprint to depict the entire service eco-system and drive change.
Service Design in Scandinavia
Service Experience Camp, Berlin '18
AI: The Future is Here
Service Design at Scale - Global Service Design Summit in Madrid '17