• I work at the intersection of service design, innovation and digital transformation using design thinking to make great things happen, deliver business value and enable innovative customer centric services and digital products across industries and market segments.

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• As a design-led expert and strategist I help organisations embrace service design and customer journey management, define new digital solutions grounded in end-user insights; to improve customer experience, optimise service setup and deliver innovative digital products and services, such as digital banking experience, data analytics solutions powered by advanced data science algorithm enabling informed decisions, customer facing sites and mobile apps, management solutions (digital cockpit) or  tourism portals.

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• From agile program management standards, operational excellence principles to human-centred design toolkit, whether your design-led program is large or small, the methods and processes referenced here demonstrate how to deliver the desired results, improve customer experience and delight your clients with new digital experiences.

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• Design is about connecting things... between people, information and ideas across industries. Whether I work with a cross functional team on a given project, or as an external consultant I aim to enable that connection based on creativity and collaboration.

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• I enjoy projects that transform customer experience and deliver innovative digital solutions. If this sounds like something you would like to explore further please drop me a note and let's discuss how I could help your organisation.