• Working at the intersection of service design, UX, product design and digital transformation using human centered design methods to make great things happen, deliver business value and enable innovative customer centric services and digital products.

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• I help organisations embrace service design and customer journey management, design new digital solutions grounded in end-user insights; to improve customer experience, optimise service setup and deliver innovative user-centric digital products and services. Examples of my past work include digital banking experience, data analytics solutions powered by advanced data science algorithm enabling informed decisions, customer facing websites and mobile apps, customer management solutions (digital cockpit) or tourism portals.

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• From agile program management standards, operational excellence principles to human-centered design toolkit, whether your design-led program is large or small, the methods and processes referenced here demonstrate how to deliver the desired results, improve customer experience and delight your customers with new digital experiences.

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• Design is about connecting things... between people, information and ideas across industries. Whether I work with a cross functional team on a given project, or as an external consultant I aim to enable that connection based on creativity and collaboration. ​If this sounds like something you would like to explore further please drop me a note and let's discuss how I could help your organisation.