Michal JerzyOct 201 min readCoutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.
Michal JerzyFeb 22, 20216 min readClient Journey Design & Management. Lessons from Financial Services client-centric transformation.Lessons learned from client journey service design transformation in Financial Services.
Michal JerzyNov 1, 20173 min readCustomer Experience in the Asset Management Six pillars of successful customer experience design leading to excellence...
Michal JerzyOct 8, 20175 min readDesign to Eliminate Organisational SilosA well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal JerzyJul 1, 20178 min readFinancial Services by DesignBanks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal JerzyJul 1, 20151 min readService Design at Coca-Cola Global Business ServicesBelow I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...