Michal JerzyFeb 22, 20216 minClient Journey Design & Management. Lessons from Financial Services client-centric transformation.Lessons learned from client journey service design transformation in Financial Services.
Michal JerzyNov 1, 20173 minCustomer Experience in the Asset Management Six pillars of successful customer experience design leading to excellence...
Michal JerzyOct 9, 20175 minDesign to Eliminate Organisational SilosA well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal JerzyJul 1, 20178 minFinancial Services by DesignBanks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal JerzyJul 1, 20151 minService Design at Coca-Cola Global Business ServicesBelow I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...